http://youtu.be/_borufk9RTc
It’s amazing how quickly a PR crisis can strike today. Here soldiers returning from Afghanistan are charged $200 for having an extra bag — carrying their weapons — on a Delta Airlines plane. One would think there would be some flexibility at the gate. But evidently there was not.
Too bad for Delta. That $200 per soldier baggage fee will cost Delta hundreds of thousands of dollars in crisis communications costs. A little common sense can go a long way.
UPDATE: Delta has graciously changed it’s baggage policy for soldiers. http://www.foxnews.com/politics/2011/06/09/army-welcomes-delta-policy-shift-on-extra-baggage-fees/?test=latestnews
You may want to check
http://consumerist.com/2011/06/delta-criticized-for-charging-returning-us-troops-2800-in-extra-baggage-fees-but-airline-got-it-righ.html
Turns out this may be a PR crisis, but Delta’s not actually the villain here.
All fixed. Delta apologized and graciously changed it’s policy: http://www.foxnews.com/politics/2011/06/09/army-welcomes-delta-policy-shift-on-extra-baggage-fees/?test=latestnews
Bill trashed lower wage Delta employees for following company policy. Pinhead or Prick I vote both
Being a “lower wage Delta employee” doesn’t exempt you from having common sense. Any “lower wage Delta employee” with 1/2 a brain should have known to call a supervisor before charging a soldier coming home from a war zone $200 in baggage fees. If their supervisor okayed the charge he should be terminated. Now Delta has egg over it’s face. I guess common sense isn’t so common. Bill’s just telling it like it is….deal with it.